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| Frequently Asked Questions | |
- What if my order is not accepted by the online banker?
We do not decline anyone. Credit card purchases can only be declined by the bank the credit card is drawn from. When declined, it is usually due to differing personal information. Be sure your credit card company has updated info such as: address, phone number, correct spellings, and be sure the expiration date has not been changed by the credit card company. If you have checked these things and still are not approved, please email us - we want to know and will help you with your order!
- How do I test?
Testing is EASY. There is a test answer sheet in the back of your course. You can fill it in and send it to us by email attachment. If you do not know how to send an email attachment, just type your answers into a regular email letter, one below the other such as:
1. T
2. F
3. T
See instructions on page 2 of your course.
- How do I get my certificate?
Once we receive your test answers, we grade it and send your certificate by email attachment to whatever email address you indicate.
- Is there an evaluation process available?
Yes. There is an evaluation page with your test. Please fill it out and send it with your test or type your evaluation into your email. Add whatever additional comments you wish to describe your course experience.
- What if I do not pass the test?
You may take the test as many times as needed until passed. Once passed, it will not be offered again.
- Will I be able to review questions missed?
Yes, we will tell you which ones were missed when we send the certificate.
- Do I read my course from the website?
Once you have completed your purchase anad read the short instructions just click on the download link next to your course name, and save it to your desktop. You can then read it from your own computer, save it to a CD or print it out. It's up to you. If you read it from your desk top or CD, you can use the 'binoculars' icon to search for key words in the text to assist you in answering test questions. Word searches show each page your word is located on.
- Is there a time limit for taking tests?
No, we no longer have a mandatory time limit for testing but it is always best to complete the course within 90 days of purchase, or at least before the end of your renewal period. Waiting beyond your renewal period to test could cause forfeiture due to course discontinuation, or added fees for extra assistance due to updates.
- Are the test questions difficult? How are the questions asked?
The test questions come in a true and false format. If you have difficulty finding an answer, try doing a word search with one of the key words in the test question. It will tell you what pages the word is found on. Use the 'binocular' icon for this.
- How do I sign up for SEMINARS?
For now, Call Us: 800-485-6433 to reserve a seat.
- What is a Meet-and-Greet invitation? Is it popular?
Is it popular? VERY! Meet-and-Greet invitations are offered to therapists in an area we plan to visit for one or more reasons. We raffle massage therapy gifts at these events (FREE CE home studies and seminars, anatomy and other career-oriented books, and various professional products). FREE Lunch is also part of our Meet-and-Greet functions. We even help therapists learn how to use their computer to order, test, and get their certificates.
Meet-and-greets last for about two hours but you can leave at any time. Rarely do therapists have the opportunity to meet their home study CE provider. Look for your invitation in the mail or email us with your request for a Meet-and-Greet in your area.
- How do I contact you?
Email us at: ceu@somtherapy.com or call us at 800-485-6433. Emails are faster because we take our laptops with us, even when out-of-town. We check our emails several times a day.
- What are your office hours?
Our website and email is our office. It allows us the freedom to be in the field all day, if necessary, for course research and development; or out-of-town for seminars and meet-and-greets. Regardless of where we are, we take our laptops with us. Email your questions or concerns to ceu@somtherapy.com. Include your phone number and 'best time' for a call back.
- Where can I read about refunds?
Refund information is located on our Policy Page.
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