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| Frequently Asked Questions | |
- What if my order is not accepted by the online banker?
We do not decline anyone. Credit card purchases can only be declined by the bank the credit card is drawn from. When declined, it is usually due to differing personal information. Be sure your credit card company has updated info such as: address, phone number, correct spellings, and be sure the expiration date has not been changed by the credit card company. If you have checked these things and still are not approved, please email us - we want to know and will help you with your order!
- How do I test?
Testing is easy. Seminars do not require testing but home studies do. Follow the instructions on page two of your course book. Just type certificate info (your name, address and license number as you want it to appear on your certificate) and your answers into a regular email letter, one below the other in a vertical column on the left side of an e-mail.
- How do I get my certificate?
Once we receive your test answers, we grade it and send your certificate by reply email.
- How do I sign up for SEMINARS?
We have a link on the left hand menu titled SEMINARS. Alternatively we can take your order by phone.
- Is there an evaluation process available?
Yes. There is an evaluation page with your test. Please fill it out and send it with your test or type your evaluation into your email. Add whatever additional comments you wish to describe your course experience.
- What if I do not pass the test?
You may take the test up to three times at no extra charge. There is a $25 charge for each try after that.
- Will I be able to review questions missed?
When we send the certificate of completion for a successfully passed test you also receive a copy of your graded test.
- Do I read my course from the website?
Download the course immediately after purchase. You can read it from your own computer, save it to a CD or print it out. It's up to you. If you read it from your desk top or CD, you can use the 'binoculars' icon to search for key words in the text to assist you in answering test questions. Word searches show each page your word is located on.
- Is there a time limit for taking tests?
No, we no longer have a mandatory time limit for testing but it is always best to complete the course within 90 days of purchase, or at least before the end of your renewal period. Waiting beyond your renewal period to test could cause forfeiture due to course discontinuation, or added fees for extra assistance due to updates.
- Are the test questions difficult? How are the questions asked?
Most people do not have difficulty but any test taking experience is different for everyone. If you have difficulty finding an answer, try doing a word search with one of the key words in the test question. It will tell you what pages the word is found on. Use the 'binocular' icon for this.
- What is a Meet-and-Greet invitation? Is it popular?
Is it popular? VERY! Meet-and-Greet invitations are offered to therapists in an area we plan to visit for one or more reasons. We raffle massage therapy gifts at these events (FREE CE home studies and seminars, anatomy and other career-oriented books, and various professional products). FREE Lunch is also part of our Meet-and-Greet functions. We even help therapists learn how to use their computer to order, test, and get their certificates.
Meet-and-greets last for about two hours but you can leave at any time. Rarely do therapists have the opportunity to meet their home study CE provider. Look for your invitation in the mail or email us with your request for a Meet-and-Greet in your area.
- How do I contact you?
Email us at: ceu@somtherapy.com or call us at 561-685-2990. Emails are faster because we take our laptops with us, even when out-of-town. We check our emails several times a day.
- What are your office hours?
Our website and email is our office. It allows us the freedom to be in the field all day, if necessary, for course research and development; or out-of-town for seminars and meet-and-greets. Regardless of where we are, we take our laptops with us. Email your questions or concerns to ceu@somtherapy.com. Include your phone number and 'best time' for a call back.
- Where can I read about refunds?
Refund information is located on our Policy Page.
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